Not that long ago, the term “Big Data” was introduced into the insurance lexicon. At first, big data was going to revolutionize just about everything – from mundane businesses to space travel. Not to be left behind, insurance publications and analysts started touting all of the revolutionary changes that big data was going to bring to the insurance industry.
A recent article “A Robin Hood for Inconvenienced Fliers in Europe” in the Wall Street Journal caught my attention for the company’s innovative use of software technology to address a social issue. The article profiles a company founded by Dutch software executive Hendrik Noorderhaven for the benefit of inconvenienced air passengers in Europe.