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Customer Experience Management, the evolution of CRM

I’ve come to think that there is opportunity for insurers in taking a more customer-centric approach to product packaging and client engagement. With the rapid change in expectations around service, communication and quality that have built over the last few years, it’s not an easy mission, but one I think is essential for insurers looking to connect with new demographics and streamline business models to adapt for pared margins.

by Joseph Westlake2012

Are Your Systems Agile Enough to Interoperate With State Health Insurance Exchanges?

The Patient Protection and Affordable Care Act (PPACA) has created an anticipation of growth for small group and individual health plans that offer cost-effective and customer-oriented products. With new potential customers flooding the market, health plans possessing easily adaptable sales processes will come out on top.

by Joseph Westlake2011

Customer Relationship Management for Insurance

We recently presented our latest offering, VUE CRM for Insurance, at the 2011 ACORD LOMA Insurance Systems Forum, and are very happy with the response. So I thought I would share some information about the solution with our blog readers.

by Stephanie Castro2011

VUE Software to showcase VUE CRM for Insurance at ACORD LOMA Insurance Systems Forum

It’s that time of year again. The annual industry conference season is starting and we’re kicking off the occasion with exciting news. At this year’s ACORD LOMA Insurance Systems Forum, VUE Software will announce the availability of a new solution – VUE CRM for Insurance, built on Microsoft Dynamics CRM 2011.

by Joseph Westlake2011

What’s New in Microsoft Dynamics CRM 2011?

This is the final video in this executive interview series with Brad Wilson, General Manager of Microsoft Dynamics CRM. “By delivering a familiar experience that is intelligent and connects to all the applications that they need to inter-operate with, it really provides a tremendous opportunity,” explains Wilson.

by Stephanie Castro2011

Does Microsoft want a piece of the marketing automation pie?

This is the sixth video of the 7-part interview series with Brad Wilson, General Manager of Microsoft Dynamics CRM.

by Stephanie Castro2011

Is the Microsoft Dynamics Marketplace a success?

This is the fifth video of the 7-part interview series with Brad Wilson, General Manager of Microsoft Dynamics CRM.

by Stephanie Castro2011

How can Microsoft Dynamics CRM partners survive in the cloud era?

This is the fourth video of the 7-part interview series with Brad Wilson, General Manager of Microsoft Dynamics CRM.

by Stephanie Castro2011

What percentage of customers are deploying in the cloud?

The third video of the 7-part interview series with Brad Wilson, General Manager of Microsoft Dynamics CRM.

by Stephanie Castro2011

What’s the strategy behind Microsoft Dynamics CRM 2011’s low price point?

This is the second video of the 7-part interview series with Brad Wilson, General Manager of Microsoft Dynamics CRM.

by Stephanie Castro2011