Customer Experience Management, the evolution of CRM

I’ve come to think that there is opportunity for insurers in taking a more customer-centric approach to product packaging and client engagement. With the rapid change in expectations around service, communication and quality that have built over the last few years, it’s not an easy mission, but one I think is essential for insurers looking to connect with new demographics and streamline business models to adapt for pared margins.

by Joseph Westlake2012

Unlock the Potential of Agency Productivity with Sophisticated Distribution Management Solution

Property and casualty insurance systems are evolving. From our vantage we see more and more functionality being split off from the core policy administration system as expectations are elevated for distribution functions, cross-selling, and service.

by Joseph Westlake2012

Are Your Systems Agile Enough to Interoperate With State Health Insurance Exchanges?

The Patient Protection and Affordable Care Act (PPACA) has created an anticipation of growth for small group and individual health plans that offer cost-effective and customer-oriented products. With new potential customers flooding the market, health plans possessing easily adaptable sales processes will come out on top.

by Joseph Westlake2011

Customer Relationship Management for Insurance

We recently presented our latest offering, VUE CRM for Insurance, at the 2011 ACORD LOMA Insurance Systems Forum, and are very happy with the response. So I thought I would share some information about the solution with our blog readers.

by Stephanie Castro2011

VUE Software to showcase VUE CRM for Insurance at ACORD LOMA Insurance Systems Forum

It’s that time of year again. The annual industry conference season is starting and we’re kicking off the occasion with exciting news. At this year’s ACORD LOMA Insurance Systems Forum, VUE Software will announce the availability of a new solution – VUE CRM for Insurance, built on Microsoft Dynamics CRM 2011.

by Joseph Westlake2011

Building on a Solid Foundation

The recently concluded Microsoft ISV Summit emphasized the value the company is providing to partners through the transition to cloud based offerings. There were a few dozen executives in attendance from Microsoft’s U.S. managed partner community and we got the benefit of connecting with a large portion of the decision makers from the partner management team and key players in the product and program groups.

by Joseph Westlake2011

Customer Relationship Management – Since Inception

Customer Relationship Management (CRM) software is widely acknowledged for empowering users to streamline marketing and sales processes and make users more productive by being customer-centric.

by Stephanie Castro2010

Microsoft Dynamics CRM and Incentive Compensation Management Case Study available for Free Download

One of VUE Software’s clients, Insphere Insurance Solutions, aims to be the leading distribution channel for each of its strategic carrier partners and wants to double its field sales force over the next few years. To fulfill its strategic objectives, Insphere sought to make the agent experience as productive and streamlined as possible.

by Joseph Westlake2010

Carriers’ Post-Health Reform Success lies with Compensation Management and Customer Relationship Management Technologies

There has been much talk about the changes that the Patient Protection and Affordable Care Act (PPACA) will bring to the way health plans operate. In a previous blog post, we mentioned a few points that could influence decision-making and alter existing processes for health insurance organizations.

by Stephanie Castro2010

Secrets of Distribution Success Revealed!

At the recent ACORD LOMA and AHIP conferences in Las Vegas, much was discussed about the value of exceptional customer experiences, from quickly bringing new products to market to winning share and loyalty through adaptive and efficient sales processes. These components can quickly differentiate successful carriers from the rest.

by Stephanie Castro2010