Total Benefit Solutions Selects VUE Software and Goes Live With Billing System in Five Months
The VUE Billing & Collections Solution Positions Leading MGA to Handle Start-to-Finish Billing for Aetna and Other Insurers
Coconut Creek, Florida, 09/04/2013 — VUE Software® today announced that Total Benefit Solutions (TBS), a leading general agency, has selected the VUE Billing & Collections, VUE Producer Compensation and VUE Producer Portal solutions. After an extremely rapid implementation, VUE Billing & Collections went live in just five months. This flexible multi-carrier platform enables TBS to manage billing and collections for Aetna and other carriers it serves.
A Managing General Agent (MGA) for Aetna in Washington state and Alaska, TBS contracted to handle Aetna’s billing and serve as the carrier’s Third Party Administrator (TPA). Planning on launching a billing and enrollment division, TBS required a robust, comprehensive and user-friendly billing system for invoicing customers on Aetna’s behalf. With VUE Billing & Collections, TBS can now handle virtually any billing scenario, serve multiple carriers and include products from various carriers on a single bill.
“We performed an exhaustive search for the perfect partner for our TBS billing platform and are pleased to have selected VUE Software. VUE Billing & Collections, with its real-time billing, customer portals and easy broker access, was clearly the ideal choice. The system is customizable and configurable, which will help us continue to meet the need of our clients with the rapidly changing market,” said Mike Crosetto, COO at TBS. “The VUE Software team brought both information technology expertise and industry-specific knowledge to the table, quickly responding to our needs, listening to what we wanted and successfully making it happen. This rapid-go-live attitude has allowed us to fulfill our promises to our carrier partners and our clients.”
TBS’ goals include excellent service, a positive customer experience, an effective channel, and customer and producer retention. VUE Billing & Collections supports these extremely well. Billing system implementations can take six to nine months, so the aggressive five-month timeframe gives TBS a head start.
“We value the partnership we developed with the VUE Software team in launching our billing and enrollment division. The ease of working with VUE Software to help resolve issues is a true indication of what our future working relationship will entail,” said John Henry, managing director of TBS. “We anticipate swift responses and continued growth and development as we bring new carrier partners onto our consolidated billing platform. The system will be easy to manage and navigate both for the TBS staff and our clients.”
While evaluating VUE Software’s billing system prior to selection, TBS was also impressed with VUE Producer Compensation and VUE Producer Portal from the VUE Compensation Management™ Suite for Non-Carriers. TBS chose all three solutions, securing a comprehensive, automated commission system complete with a time-saving, producer-friendly portal and billing. The VUE Producer Compensation and VUE Producer Portal implementations are currently under way.
VUE Billing & Collections automates billing so carriers, MGAs and TPAs can meet customer demands for online services while increasing efficiencies. Reliable real-time billing, quick turnaround times, rapid risk assessments, retroactive adjustments and decreased manual involvement all drive improvements in the bottom line.
About Total Benefit Solutions
A leading general agency, Total Benefit Solutions (TBS) specializes in group health plans that deliver high-quality, affordable coverage for small- to mid-sized organizations in Washington and Alaska, as well as international businesses. Members can choose from trusted carriers such as AetnaSM, Lincoln Financial GroupSM, AssurantSM and VSPSM. Group plans include medical, dental, vision, life and AD&D, and short- and long-term disability. Global plans are specifically designed for employees working in foreign countries or U.S.-based employees of foreign companies. For additional information, please visit www.tbsmga.com.
VUE Software is a leading provider of distribution, incentive compensation and sales performance management suites. Backed by over 20 years of insurance experience, VUE Software solutions are built for the insurance industry to meet the unique needs of the life, health, property and casualty, distribution and non-carrier verticals. VUE Software is a doing-business-as (DBA) name of Computer Solutions and Software International, LLC (CSSI). For more information about VUE Software, please call 1.877.488.3763 or visit www.vuesoftware.com.
954-419-1008 ext. 2394
4800 Lyons Technology Parkway, Suite 4
Coconut Creek, FL 33073
VUE Software is a registered trademark and VUE Compensation Management is a trademark of Computer Solutions and Software International, LLC. Aetna is a registered service mark of Aetna Life and Casualty Company. All other registered trademarks or service marks belong to their respective companies.