Pearl Benefits Group selects VUE Online to streamline communication, improve productivity
Specialized Portal Empowers Insurance Industry with Rapid Information Access
Coconut Creek, Florida, 11/17/2006 — Computer Solutions and Software International, Inc. (CSSI), today announced that Pearl Benefits Group (PBG) has selected VUE Online, CSSI’s VUE Software® portal, which provides Web-based access to reports, policies and premiums at a glance. PBG selected VUE Online to improve customer management, communication and the productivity of front-line staff.
“VUE Online was designed for the insurance industry from the ground up, so it’s a perfect fit for achieving the communication and relationship management improvements PBG seeks,” said Stephen Bruno, president and CEO of CSSI. “We’re very excited to have earned PBG’s business and to demonstrate again how VUE Software understands and meets the needs of the insurance industry.”
A key component in the seven-year evolution of VUE Software (CSSI’s insurance industry product line), VUE Online enables customers to view and select benefit packages that best meet their needs—and immediately see the impact on their compensation. Customers can quickly, easily and clearly examine the benefit packages their employer provides, and open enrollment periods are now handled with ease. The only requirements are a Web browser and the Internet. Online access eliminates the need for time-consuming customer service telephone inquiries, freeing service and support teams for more critical functions.
PBG will soon be capitalizing on the many advanced features of VUE Online, including automated communication with customers, rules-based distribution of documents, one-click benefit statement generation, e-mailed customer service inquiries and more. PBG expects to achieve the following benefits from VUE Online:
Productivity increases for both end-users and service personnel
Reduction in call-center volumes and hold times
Improved customer satisfaction
VUE Online is extremely versatile. While PBG leverages it as an employee benefits portal for customers, VUE Online is also effective as a producer portal for up-to-date commission payment records, communication about incentives and more
About Pearl Benefits Group
Pearl Benefits Group is an independent insurance broker and consultant for small, medium and large business offering a variety of individual and business life and health insurance products. The company’s product portfolio includes services that meet the needs of families and their estates, or a profitable business. Pearl Benefits Group has been serving south Florida and additional states such as Georgia and Illinois since 1998. With staff that is experienced, resourceful and determined to get the job done right the first time, Pearl Benefits Group understands the trust and confidence clients place in a broker and takes that role seriously. For more information, please visit www.pearlbenefitsgroup.com.
About CSSI and VUE Software®
VUE Software® is the product division of Computer Solutions and Software International (CSSI) dedicated to providing industry-specific business technology solutions to companies in the insurance, healthcare, and construction verticals. Because they are tailored to the needs of these particular industries, our solutions are different from one-size-fits-all performance management and compensation suites such as enterprise incentive management (EIM) and sales performance management (SPM) solutions. VUE Software’s solutions allow companies to manage strategic incentive plans, automate producer administration and organize complex data and contractor policies, resulting in greater administrative efficiency and improved sales performance. For more information about VUE Software, please call 1.877.4.VUESOFT or visit www.vuesoftware.com.
4800 Lyons Technology Parkway, Suite 4
Coconut Creek, FL 33073
VUE Software® is a registered trademark of Computer Solutions & Software International, Inc. All other registered trademarks or service marks belong to their respective companies.
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