Delivery Optimization – Defense 2 Offense (D2O)


What does Delivery Optimization and Insurance Modernization have in Common? Other than being a mouthful, they are simply a means to maximize the implementation of insurance distribution management software. Having been in the insurance industry for close to 15 years, I was excited and pleased to learn about all VUE Software has to offer. January 2018 was the first time I heard of all the tools and techniques designed to modernize the insurance industry.

What is more familiar to me is project management and how to optimize delivery and going from a defensive tactical position to an offensive one.  In my most recent experience, the power of agility was the means to get you there.  Software can be implemented via a variety of methods but combining insurance modernization software with a quality deployment strategy can be tricky.   We must ask ourselves: “is Agile right for us and our customers?” Great software is just that – great software.  If one can’t effectively implement, then the method can become irrelevant.  We must strive to meet expectations in a timely manner and with good quality.  Since this is what Agile experts promote it will deliver, why not consider a full transformation?

Definition of Delivery Optimization

When you search Mr. Google, the most prominent advertisement that appears is for WUDO (Windows Update Delivery Optimization).   WUDO is a Microsoft Windows 10 optimization tool.  Although we are focusing on software deployment optimization methods, the two objectives are somewhat similar.  I do confess, however, when I named our internal project initiative “Delivery Optimization”, I had never heard of WUDO.  Computer Software Solutions International’s goal, after all, was for VUE to combine dynamic quality software with a quality delivery experience.  We wanted to reposition ourselves from drinking from the firehouse, to preventing the fire drills altogether.  And thus, our Defense 2 Offense strategy was born.

The Assignment

Clients are looking for a means to be as hands-on as possible as early as possible.  The value in being in the application learning the workflows versus reading a process design document of the workflow intensifies the experience.  Especially when the deployment teams are trying to visualize and validate complex hierarchies and baselining compliance eligible data.  Thus, our iterative deployment model needed to be even more iterative, but with an enhanced more interactive experience.  To us, Delivery Optimization means that we not only reach this end goal, but the stepping stones to get there involve investment and increased automation

The Journey

To elevate the client delivery experience and optimize current practices, consider four key target areas.

The Results

In 2018, the strives towards Agility and an optimized delivery platform have been paying off for CSSI.  To date, we increased our staff by 20%, initiated a Project Management Office and enhanced our delivery talent.  Project delivery timelines are more focused on shorter incremental releases both into test environments and production.

We are still working on acquiring additional DevOps tools and improvements to Application Lifecycle Management applications, as well as promoting further transparency with our product roadmap and delivery outcomes.  In my opinion creating a good defense this year has positioned our organization towards a good offensive outcome as we pivot from planning annually to 3-5-year intervals.  Delivery Optimization tools and practices are no longer just an initiative but a baseline to our D2O planning execution practices

If you think you have what it takes to optimize our delivery, we are always seeking new and innovative talent and partner solutions.  For further information on outcomes and results, see some of our Case Studies at vuesoftware.com.

Sources: https://kollective.com/ecdn-blog/pros-and-cons-of-windows-update-delivery-optimization/


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