Consulting and Solutions

Our solutions portfolio for insurers includes BPS, emerging technology consulting and systems integration and maintenance.

Life, Annuity &
Retirement Business
Processing Services

Cognizant’s Life, Annuity & Retirement Business Processing Service helps insurers gain a competitive edge by handling routine back-office operations while you focus on revenue-generating activities. As a result, you will not only reduce costs and modernize systems, but better align business and operating models with process optimization. In the U.S., Cognizant is a fully licensed third party administrator where required.

Life, Annuity & Retirement Business Processing Services – Capabilities

Business Processing Services

Life insurance business processing is core to what we do. Every day we manage nearly 30 million life insurance policies, more than 4 million annuity contracts and 14 million closed block policies. Our business and technology experts offer carriers services that address any identifiable business process, simple or complex, to save money or transform an enterprise—or both.

Claims Administration

Our team has developed both group life and disability claims administration systems for major carriers. Leveraging Cognizant’s service-oriented architecture, they can reduce costs and administrative burdens.

Channel & Customer User Interface

Web portals built by experts specifically for the life insurance industry can enhance customer loyalty and streamline communications with employees.

Billing & Disbursements

More efficient and effective billing can reduce the cost of policy ownership and boost productivity. These solutions can also integrate with group customer payroll systems. We also specialize in consolidating multiple small disbursement systems into more efficient enterprise solutions.

Policy & Agency Administration

Cognizant’s custom solutions can manage, integrate and streamline policy administration. Properly tailored systems will reduce the cost of administering a wide variety of insurance products.

Testing & QA

Making sure your applications run flawlessly is both an important task and a difficult chore. Cognizant’s QA experts can help you every step of the way—or you can outsource the entire process to us.

Cognizant offers innovation and IT expertise for a mature property and casualty industry.

Property and Casualty (P&C) insurance may be a mature industry, but trying to do the same old things at less cost is no longer enough. To jumpstart growth, new IT developments like the cloud and mobility can help, but each requires IT expertise and knowledge of best practices. Cognizant has the experience and technology expertise to help, along with a tradition of listening to customers. That’s one reason our clients include 13 of the top 25 P&C insurers in the U.S. and eight of the 10 largest European insurers.

Property and Casualty (P&C) – Capabilities

Growth Strategies

Reassessing your multi-channel distribution strategy and refreshing your incentive compensation system can help energize business growth. The application of marketing and customer analytics can provide valuable insight to cross-sell and up-sell.

Mergers & Acquisition

We can help build the post-merger integration plan for your business, operations and technology. After the plan is developed, we’ll help you with execution so you’ll achieve the business and operational objectives you require.

Regulatory & Reporting

Custom regulatory and management reports can provide strategic advantages in today’s competitive environment. Let us help you set up new reports and show your team how to create new reports as needed.

Global Clinical Services

Our global clinical services team provides specialized services using licensed nurses, physicians and pharmacists to support the medical management needs of the disability, casualty and specialty services segments of the U.S. insurance market. With multiple URAC accreditations and dedicated clinicians, we offer deeper, more experienced global clinical resources than any other service provider.

Our clinicians include both U.S. and Philippine‑licensed nurses, managed by a well‑seasoned team of nursing professionals, to allow for staffing scalability while maintaining existing quality and oversight controls.

Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us @Cognizant.