White Papers
UIG Sees Tremendous Growth after Replacing Homegrown System with
VUE Software Compensation Management 5.0
“We chose VUE Software because it is specifically designed to be able to adapt
to our way of doing business, rather than forcing us to change our business to fit
its model”
William J. Ryan,
Director of IT, UIG
Customer Profile
A subsidiary of Penn Treaty Network America, United Insurance Group Agency Incorporated
(UIG) specializes in providing a comprehensive range of senior age insurance products.
UIG emphasizes top-quality agent support and takes pride in servicing
its 15,000- plus agents.
Business Situation
Struggling with the limitations of its homegrown compensation management system,
UIG required a scalable, automated, streamlined solution to support continued growth.
Solution
VUE Software Compensation Management 5.0, VUE Online, VUE Lead Management
Benefits
Increased efficiency and accuracy that exceeded UIG’s expectations
Productivity improvements for both support staff and agents
Deployment in less than 90 days
Scalability to accommodate expansion
Ability to effectively incentivize agents
Paying sales agents quickly and accurately is critical to profitability for every
organization—particularly in the insurance industry. When United Insurance
Group Agency Incorporated (UIG) found itself exceeding the limitations of its homegrown
compensation management system, VUE Software came through with a 90-day implementation
that increased efficiency and accuracy while improving the productivity of both
agents and support staff.
For many years, UIG had been using the agent compensation payment system that had
emerged from its beginnings in 1980. This homegrown system had evolved into a combination
of spreadsheets, manual processes and automation. It had served its purpose when
the Company was smaller, but as UIG expanded, the system had difficulty keeping
pace due to processing discontinuities that demanded offline calculations. Streamlining
administrative processes and keeping agents content and focused was not possible
with the legacy system.
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Lack of End-to-End, Streamlined Payment Processes
UIG’s continued growth was accompanied by increasing complexities with respect
to insurance products and services, number of agents, commission hierarchies, and
incentive programs. It was becoming more and more cumbersome to assimilate expansion
using the legacy solution. The business problem loomed large because of its drain
on productivity for both agents and support staff.
UIG identified a number of difficulties stemming from the lack of an end-to-end
system. Some of these had emerged over time, and others had always existed but were
causing increasing amounts of pain:
- Paying agents was extremely labor-intensive, and manual portions of the payment
process consumed so much time and effort for staff that they hindered the completion
of more important business tasks.
- Lack of automation led to errors, and it also meant more and more people were required
to process compensation.
- Commission and incentive inaccuracies caused agents to lose confidence and focus
more on monitoring payments and less on selling.
- Escalating service calls from concerned agents consumed increasing amounts of time
for support staff.
- Often UIG could not pay advances and bonuses without manual reconciliations or requests
for agent support.
- Difficulty designing and delivering effective incentive programs hindered UIG’s
ability to leverage sales incentives.
- Multiple products and carriers created payment complications.
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