UIG Sees Tremendous Growth after Replacing Homegrown System with VUE Compensation Management 5.0

“We chose VUE Software because it is specifically designed to be able to adapt to our way of doing business, rather than forcing us to change our business to fit its model”
                                                                                              William J. Ryan, Director of IT, UIG

Customer Profile

A subsidiary of Penn Treaty Network America, United Insurance Group Agency Incorporated (UIG) specializes in providing a comprehensive range of senior age insurance products. UIG emphasizes top-quality agent support and takes pride in servicing its 15,000- plus agents.

Business Situation

Struggling with the limitations of its homegrown compensation management system, UIG required a scalable, automated, streamlined solution to support continued growth.

Solution

VUE Compensation Management 5.0, VUE Online, VUE Lead Management

Benefits

Paying sales agents quickly and accurately is critical to profitability for every organization—particularly in the insurance industry. When United Insurance Group Agency Incorporated (UIG) found itself exceeding the limitations of its homegrown compensation management system, VUE Software came through with a 90-day implementation that increased efficiency and accuracy while improving the productivity of both agents and support staff.

For many years, UIG had been using the agent compensation payment system that had emerged from its beginnings in 1980. This homegrown system had evolved into a combination of spreadsheets, manual processes and automation. It had served its purpose when the Company was smaller, but as UIG expanded, the system had difficulty keeping pace due to processing discontinuities that demanded offline calculations. Streamlining administrative processes and keeping agents content and focused was not possible with the legacy system.

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