BlueCross BlueShield of Vermont Saves a Half-Million Dollars with VUE Compensation Management

“Since implementation, VUE Compensation Management has enabled us to examine every broker compensation arrangement in place, identifying out-of-date incentive programs and recognizing cases where broker commissions were not leveraging the desired business result.”

Customer Profile

Blue Cross and Blue Shield of Vermont (BCBSVT) is a member of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans. BCBSVT is the state's largest health plan, covering nearly 160,000 Vermonters, almost half of the state's privately insured population. In 2008, BCBSVT paid out more than $588 million in claims for medical services provided to their members, and the Plan returns in benefits to subscribers about 87 cents out of every subscription dollar collected, making BCBSVT second only to the federal government in the amount of money they pay for health care services in Vermont.

Executive Summary

The largest health plan in Vermont, Blue Cross Blue Shield of Vermont (BCBSVT), outgrew its previous compensation management system when its commission payouts increased from $3 million to more than $10 million. Toward improving operational efficiency, reducing costs, and maintaining excellence in service, BCBSVT implemented VUE Compensation Management to replace its existing home-grown system and satisfy growth demands placed on their commission processing. This commitment to superior technology has saved BCBSVT nearly a half-million dollars within the first year on the new system, with an expectation of an additional $2 million in savings over the course of the implementation.

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