VUE Billing & Collection Management is a dynamic solution that automates the premium billing and collection process and allows insurance carriers and third-party administrators to deliver online billing.
A Superior Billing Experience
VUE Premium Billing and Collection Management enables greater control over your company’s billing statements and enrollment processes. Seamlessly retrieve policy information and generate and disseminate accurate bills with one integrated technology platform. Online access for policy holders and third-party administrators reduces dependence on in-house customer service personnel and improves client satisfaction.
| Payment processing module for posting premium and managing invoice reconciliation. |
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Customizable billing portal enables policy holders to modify coverage, view and pay bills. |
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Keep billing statements up-to-date by instantly reflecting changes such as employee additions, terminations, or coverage modifications. Maintain consistent and accurate billing with support for real-time systems integration.
Improve Relationships with Clients and TPAs
Connect easily with administrators through an online portal. Enable policy holders to make electronic payments, and increase customer satisfaction by offering online billing changes with real-time confirmation. Decrease the burden on service personnel while improving the customer experience and boosting policy retention.
Attain Precise Risk Assessment
Gain instant access to insured information through two-way interaction with the Medical Information Bureau (MIB). Empower underwriters to compare and verify Evidence of Insurability (EOI) for a real-time response. Improve underwriting accuracy for reduced risk and greater profitability.
Reduce Manual Intervention
Automate the billing and enrollment process to increase accuracy and radically reduce the frequency of manual interventions. Receive employer census information electronically to eliminate re-keying and ensure accurate and fast information transfer. Quicker turnaround times improve service levels and help lead to higher retention rates.
Plan Design
Benefit structures for life and health insurance
Comprehensive rate structure support
Automated eligibility and effective date calculations
Insured/Member Maintenance
Member and dependent coverage information
Coverage history archive for all members
Dependent information storage
Member information mapping wizard
Real-time adjustments on retroactive changes related to coverage changes, salary and terminations, etc.
Billing & Collection
Paper and online bill delivery supported
Payment recording and invoice reconciliation
Online payments
Ad-hoc billing for invoice correction
List and self-administered bill support
Conservation Processing
Automated non-payment notifications
Premium collection correspondence
Automated Medical Underwriting
Automated business rule driven approvals for applications for coverage
Medical Information Bureau integration
Underwriter task creation
Online Billing
Online billing portal
EFT bill payment
Real-time bill recalculation
Reporting
Aging reports
Premium collection reports
Flexible ad-hoc reports
Value
VUE Billing Management helps deliver rapid return on investment for online enrollment projects through:
Reduced operation costs - eliminate human errors and additional payments on bills through comprehensive automation
Improved customer service – reduction in manual intervention in the billing and enrollment process
Higher retention rates – quick turnaround time due to instant information transfer
Superior medical underwriting performance - instant access to insured information and interaction with MIB
VUE Software utilizes Microsoft platform technologies as the foundation for all system development providing a standard architecture to facilitate enterprise integration and assure cost effective implementation on commodity hardware. Clients can choose to deploy VUE Billing & Collection Management on either an Oracle or Microsoft SQL Server database.
VUE Software is an active member in Microsoft’s Insurance Value Chain (IVC) program and works closely with Microsoft to ensure leading system integration, scalability, reliability and security.