Blue Cross and Blue Shield of Vermont integrates Dynamics CRM with VUE Compensation Management
Coconut Creek, Florida, 04/14/2009 — Computer Solutions and Software
International, Inc. (CSSI) today announced that BlueCross and BlueShield of
Vermont (BCBSVT) has partnered with CSSI to integrate Microsoft® Dynamics CRM
with the VUE Compensation Management solution already in use at BCBSVT.
Vermont’s largest single health carrier and one of only three carriers operating
in Vermont, BCBSVT will use this integration to systematically streamline their
sales, service and marketing activities and expand their quality health
services.
“We are well-positioned to take our customer service strategy to the next level”
said Dennis Cahill at BCBSVT. “CRM brings the flexibility to marketing, sales
and service providing management a quick access on productivity of the teams. We
can instantly synchronize information between sales and marketing teams, which
greatly enhances our follow up time, both with the customers and with commission
calculations. With this integration, we look forward to repeating the success we
had with implementing the VUE Compensation Management solution.”
With this integration of VUE Software and Dynamics CRM, BCBSVT will replace its
old CRM system, which did not enable powerful enough report generation and
tracking of prospective customers. This integration introduces a systematic work
flow process to sales, service, and marketing activities. Even multiple agents
can work with the same customer without any commission hassles. Managing
customer data and following up with renewals is simpler for agents and ensures a
better customer experience.
“We are happy to continue our long-standing relationship with BCBSVT”, said
Abhinav Dave, Executive Vice President at CSSI. “Integrating CRM functionality
with VUE Compensation Management opens new possibilities to carriers. BCBSVT can
now leverage this integration to monitor producer performance and improve
customer service objectives with the most time-effective, cost efficient, and
overall simplest process.”
The integration interface periodically updates data to maintain current
information in both applications. This accelerates the processes of managing new
sales, changing customer and broker information, and policy renewal.
With each policy expiring annually, sales teams are better equipped to notify
customers about policy renewal, along with information on new policies and
services delivering customers that are better engaged through these timely
responses.
About Blue Cross and Blue Shield of Vermont
BlueCross and BlueShield of Vermont is the state’s oldest and largest private
health insurer, providing coverage for about 180,000 Vermonters. It employs over
350 Vermonters at its headquarters in Berlin and its full-service field office
in Williston, and has offered group and individual health plans to Vermonters
for more than 60 years. BlueCross and BlueShield of Vermont is an independent
licensee of the BlueCross BlueShield Association, an association of independent
BlueCross BlueShield Plans. For more information about BlueCross and BlueShield
of Vermont, please visit www.bcbsvt.com.
About Microsoft® Dynamics CRM
Microsoft Dynamics CRM has transformed the way many companies secure and retain their most valuable asset: loyal, satisfied
customers. From global enterprise to small business, companies are quick to capitalize on the familiar and flexible functionality
offered by the only CRM solution that works inside Microsoft Office Outlook.
About CSSI and VUE Software®
VUE Software® is the product division of Computer Solutions and Software
International dedicated to providing industry-specific business technology solutions
to companies in the insurance, healthcare, and construction verticals. Because they
are tailored to the needs of these particular industries, our solutions are different
from one-size-fits-all performance management and compensation suites such as enterprise
incentive management (EIM) and sales performance management (SPM) solutions. VUE Software’s
solutions allow companies to manage strategic incentive plans, automate producer
administration and organize complex data and contractor policies, resulting in greater
administrative efficiency and improved sales performance. For more information about
VUE Software, please call 1.877.4.VUESOFT or visit www.vuesoftware.com.
Media Contact:
Stephanie Castro
954-419-1008 x101
4800 Lyons Technology Parkway, Suite 4
Coconut Creek, FL 33073
VUE Software® is a registered trademark of Computer Solutions &
Software International, Inc. All other registered trademarks or service marks
belong to their respective companies.
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