Posted by
Stephanie Castro
on
9/1/2010 at 8:05 AM
VUE Software® has had an incredible year thus far. It looks equally promising moving into the fourth quarter. Throughout the course of 2010, VUE Software has seen a wider acceptance of its sales performance management and compensation management technology solutions. VUE Software’s other industry-specific solutions like Wrap-Up management have also done very well.
The inclusion of Computer Solutions and Software International (CSSI), parent company to VUE Software, in the exclusive Inc. 5000 list for the second consecutive year is evidence of success in delivering leading-edge technology solutions that effectively meet market demands. In addition, CSSI’s increase in the Inc. 5000 ranking from #2804 last year to #1791 this year—a jump of more than 1000 places—reflects the company’s rapid and sustained business growth.
The recognition CSSI and VUE Software received from Microsoft® Corporation at the Microsoft Worldwide Partner Conference 2010 holds a special place in the list of honors acquired so far. We were chosen as the Microsoft Health Plan 2010 Partner of the Year and also nominated as a finalist for the Microsoft Dynamics® Financial Services 2010 Partner of the Year.
Working closely with Microsoft and leveraging Microsoft technologies such as Microsoft Dynamics CRM, VUE Software is able to develop specialized technology platforms for insurance organizations. The momentum we generated for VUE IncentivePoint, which combines VUE Compensation Management and Microsoft Dynamics CRM, has recently been captured in a blog post by Lauren Carlson called “Microsoft Dynamics CRM Industry Solutions: Our 15 Favorites” and published in The Software Advice Blog. The post lists the blogger’s top 15 favorite Microsoft partners working with customer relationship management (CRM). VUE Software is named as the favorite Microsoft Dynamics CRM partner for the insurance industry, underscoring VUE Software’s widespread acceptance as a market leader. This achievement also testifies to both the architectural compatibility of our solutions with Microsoft platforms and our insurance domain expertise.
VUE Software demonstrated expertise not only in technology but also in high-quality communications by winning an APEX 2010 Award of Excellence in the category of Technology and Science writing for the white paper entitled How Compensation Management Drives Value and Transforms Business for Insurance Marketing Organizations and MGAs.
Successful businesses today are aware of the need for collaboration. At VUE Software, we are deeply appreciative of the skill, professionalism and dedication of our partners. We are also impressed with our clients’ pursuit of excellence and persistent efforts to improve business practices. Our partners and clients make us what we are today and help drive us toward even greater achievements.
Clearly, this year’s accomplishments have proven that the VUE Software team’s efforts have been well targeted and effective. As we remain tuned in to the needs of the market and continue to channel our initiatives in the right direction, we feel extremely positive about extending our successes into the future. We look forward to strengthening our partnerships, expanding the services we provide to our clients and continuing to impact the industry on an ongoing basis.
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Posted by
Stephen Bruno
on
8/25/2010 at 6:05 AM
There has been much talk about the changes that the Patient Protection and Affordable Care Act (PPACA) will bring to the way health plans operate. In a previous blog post, we mentioned a few points that could influence decision-making and alter existing processes for health insurance organizations. Of these points, maintaining a medical loss ratio (MLR) of 80% for individual and small-group products seems to have taken a foremost role in restructuring the business processes of health plans.
MLR Measures Depend on Compensation Management
This article in the AIS's Health Business Daily points out how some health plans are already beginning to restructure the way they pay their brokers and agents in an effort to reduce the percentage of premium dollars that go toward commissions.
Conversations with a few of our clients have brought out similar stories on their plans to change commission structures, and how incentive compensation management technology will be an integral factor in allowing them to be responsive and move quickly on these necessary business decisions.
With compensation management technology, carriers can quickly restructure commissions and compensation plans, communicate these changes to their agents and update credentials and appointments, to quickly put new strategies into action.
CRM Is Essential to Compete in a Widening Market
Another PPACA mandate that insurers are bracing for is the large number of potential insureds that will be flooding the marketplace. As the potential customer base grows, competition for market share will be fierce. To succeed, carriers’ customer service must be top notch.
Advanced CRM technology helps carriers establish an enterprise-wide customer service orientation, improving service and sustaining market share. According to Adam Honig, President and CEO of Innoveer Solutions, “Insurers With the Best CRM Will Win”. He cites five main areas that carriers should focus on to improve customer service, including implementing “CRM systems that provide [insurers] with a complete view of a member as well as their requirements.”
In his own words, “Insurers that excel at member service will continue to attract more customers and build their bottom line, enabling them to make their services even better.”
With the right package of compensation management and CRM technologies, insurance carriers will be well-positioned to react with agility to the realities of reform and successfully contend with increased competition.
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Posted by
Stephanie Castro
on
7/22/2010 at 3:22 AM
It was exciting to be a part of the 2010 Microsoft Worldwide Partner Conference. The recognition as a finalist for the Microsoft Partner Awards in the Microsoft Dynamics Financial Services Partner of the Year award category was a momentous occasion for the company. And the honor of being selected Microsoft 2010 U.S. Public Sector Health Plan Partner of the Year was a highlight of the week, serving as Microsoft’s recognition of our most successful year ever.
We especially enjoyed the sessions on opportunities with the “Cloud”. In his keynote, Steve Ballmer, CEO of Microsoft, discussed the key dimensions of Cloud Computing(which for all you non-cloud-converts is defined by Wikipedia as “Internet-based computing, whereby shared resources, software, and information are provided to computers and other devices on demand”).Mr. Ballmer challenged partners to reinvent the way they develop and market their solutions to take full advantage of the Cloud, which he believes is the future of computing.
John Roskill, the new corporate VP of the Worldwide Partner Group, who succeeded Allison Watson in this role, spoke to partners about the industry transformation that is underway with the emergence of the Cloud, and the opportunities it creates. He detailed new tools and resources that Microsoft is delivering to advance Partners’ Cloud adoption.
Bob Muglia, President of the Server and Tools Business at Microsoft, outlined how Microsoft is planning to provide an integrated service and server platform, the Windows Azure Appliance, and how it will allow customers and partners to deploy a secure Cloud dedicated to their own business use.
As one of the leading Microsoft partners, VUE Software has already invested in bringing its sales performance management solutions to the Windows Azure platform, in addition to its on-premise offering, to provide deployment choice to customers.
In a presentation about moving health plan technology to the Cloud, Hector Rodriguez, Senior Strategist for Microsoft’s US Health Plans team, presented the challenges and opportunities for technologists to provide compliant, low cost products to address the unique business concerns of health insurers. And our own VP, Joseph Westlake, shared VUE Software’s experience with the decision to “Go Cloud”.
Another piece of exciting news for our business was the announcement of the expected beta availability of the next version of Microsoft Dynamics CRM. With insurance companies focusing more on developing customer relationship systems, we anticipate that the additional features in this version of CRM will further expand its data utility and analytics functionalities and extend the business value of the solution.
Thanks John Roskill and Microsoft for organizing a great event in Washington and good luck to Allison Watson in her new role as the corporate vice president of the Business & Marketing Organization for North America!
We’d love to hear your thoughts! Partners, what are your key takeaways from WPC? Insurers, do you have any initial thoughts about Cloud technology and your business? Please add your comments in the section below.
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Posted by
Joseph Westlake
on
7/8/2010 at 10:12 AM
It will be a proud moment for the VUE Software team to be recognized as a finalist for the Microsoft Partner Awards in the Microsoft Dynamics Financial Services Partner of the Year award category at the Microsoft Worldwide Partner Conference*. This award honors partners who have exhibited excellence in providing innovative and unique solutions based on Microsoft Dynamics to customers in the financial services industry.
We’re truly honored to be a finalist for this award, as it recognizes our commitment to leveraging Microsoft technologies to develop innovative solutions that deliver strategic value for our clients.
To advance the insurance industry’s commitment to customer-centric processes, we’ve delivered innovative solutions that integrate with multiple systems, including Microsoft Dynamics CRM, enabling businesses and distribution channels to be agile and proactive in selling the right products to the right customers. In doing so, we’ve established ourselves as one of the leading sales performance management solution providers for insurance.
We are further expanding our Software-as-a-Service versions of the VUE Compensation Management and VUE IncentivePoint solutions on the VUE Compensation Management solution on the Microsoft Windows Azure platform. These solutions will serve an emerging market in the health insurance segment and play a significant role in these companies’ continuing business growth. Our product offerings, in association with Microsoft platforms, deliver the capability needed for insurance organizations of all sizes to streamline their operations and best leverage their distribution channels.
Additionally, we are excited to network with other Microsoft partners at the conference who will be joining our VUE Software Partner Program. Partnering with other technology firms offers even greater opportunities to deliver outstanding services and solutions to our clients. We’d also like to thank Microsoft for its support of our efforts to deliver the leading sales performance management solution to the insurance industry.
* Microsoft Worldwide Partner Conference will be held at the Walter E. Washington Convention Center in Washington D.C. on July 11-15.
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Posted by
Stephanie Castro
on
6/18/2010 at 10:50 AM
At the recent ACORD LOMA and AHIP conferences in Las Vegas, much was discussed about the value of exceptional customer experiences, from quickly bringing new products to market to winning share and loyalty through adaptive and efficient sales processes. These components can quickly differentiate successful carriers from the rest.
Forward-thinking insurers who value customer experience as a cornerstone of their sales strategy have already started to turn to cutting-edge technology. It will be highly beneficial for other organizations as well to be early adopters of technology for Customer Relationship Management (CRM) and Sales Performance Management (SPM).
An insurer’s distribution channel is an invaluable tool for interacting with and leaving a lasting impression on customers. More insurers are beginning to embrace these advanced technologies that empower the distribution channel at each step of the sales cycle. Tools that deliver sales performance management capabilities allow insurers to equip the channel to be customer-centric, and also improve internal processes, such as designing agent-motivating incentive plans and executing commission payout cycles.
Learn how to raise your agents’ performance to its optimal level to consistently meet market and consumer demands from a highly successful new agency during our exclusive, free webcast.
Join Jeff Walker, Vice President at Insphere Insurance Solutions, as he shares how his company has implemented a cutting-edge technology platform to maintain the right mix of products, implement better compensation programs, and distribute powerful sales tools to their agents.
“By integrating these tools into our proprietary technology platform, our agents will operate in a seamless multi-carrier environment that will feel like they are working with a single carrier for everything from quoting, electronic applications, application tracking, managing compensation and managing their client base”
- Philip Hildebrand, President and CEO of Insphere Insurance Solutions
Register now for the webcast “Optimal Agent Performance: The Secrets of Distribution Success Revealed” and gain better insight into the sales pipeline of your producers, increase agent engagement, and reduce administrative costs.
Attend to learn how to:
-
Quickly bring new products to market
-
Launch new incentive plans with ease
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Provide agents with a captive experience with multiple carriers
-
Leverage technology to encourage cross-selling and up-selling
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