Posted by
Joseph Westlake
on
10/6/2010 at 6:45 AM
One of VUE Software’s clients, Insphere Insurance Solutions, aims to be the leading distribution channel for each of its strategic carrier partners and wants to double its field sales force over the next few years. To fulfill its strategic objectives, Insphere sought to make the agent experience as productive and streamlined as possible.
Insphere implemented Microsoft Dynamics CRM in integration with VUE IncentivePoint and VUE Compensation Management to support Insphere InsiteSM, the company's proprietary technology platform. The platform is a great example of how organizations can rapidly build innovative technologies on a proven platform.
To quote Jeff Walker, Vice President, Insphere Insurance Solutions:
“Microsoft Dynamics CRM gives us the usability, flexibility, and scalability we required. VUE Software contributed rich domain expertise and optimized capabilities to make the technology deliver practical advantages for our agents and management.”
Check out the case study, titled “Insurance Distributor Empowers Sales Agents, Drives Growth with Delivery Infrastructure”. You can also download this case study for printing & distribution here.
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Posted by
Joseph Westlake
on
10/5/2010 at 6:58 AM
We are excited for the launch of our new VUE Partner Program. VUE Software is growing as a strong leader in delivering sales performance management solutions to the insurance industry. Being an active partner in Microsoft’s Insurance Value Chain (IVC), it’s important for us to hone our technology offerings and provide seamless, mission-critical, end-to-end insurance business processing solutions on the Microsoft platform.
With the introduction of the VUE Partner Program, we invite trusted organizations to partner with us in delivering real business value to our mutual clients. Our goal is to develop an ecosystem of complementary solution and service providers — building on the investments our clients have already made in VUE Software solutions. Access to our product documentation, programming interfaces, and technical staff will enable our partners to implement more robust integrations in less time.
The four major benefits we expect to deliver to our clients are:
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Increased business agility
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Increased value of existing information technology (IT) investments
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Reduced IT cost and complexity
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Improved efficiency and performance resulting from a connected technology infrastructure
We are looking forward to the opportunities that the VUE Partner Program promises to bring to insurance clients.
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Posted by
Stephanie Castro
on
9/1/2010 at 8:05 AM
VUE Software® has had an incredible year thus far. It looks equally promising moving into the fourth quarter. Throughout the course of 2010, VUE Software has seen a wider acceptance of its sales performance management and compensation management technology solutions. VUE Software’s other industry-specific solutions like Wrap-Up management have also done very well.
The inclusion of Computer Solutions and Software International (CSSI), parent company to VUE Software, in the exclusive Inc. 5000 list for the second consecutive year is evidence of success in delivering leading-edge technology solutions that effectively meet market demands. In addition, CSSI’s increase in the Inc. 5000 ranking from #2804 last year to #1791 this year—a jump of more than 1000 places—reflects the company’s rapid and sustained business growth.
The recognition CSSI and VUE Software received from Microsoft® Corporation at the Microsoft Worldwide Partner Conference 2010 holds a special place in the list of honors acquired so far. We were chosen as the Microsoft Health Plan 2010 Partner of the Year and also nominated as a finalist for the Microsoft Dynamics® Financial Services 2010 Partner of the Year.
Working closely with Microsoft and leveraging Microsoft technologies such as Microsoft Dynamics CRM, VUE Software is able to develop specialized technology platforms for insurance organizations. The momentum we generated for VUE IncentivePoint, which combines VUE Compensation Management and Microsoft Dynamics CRM, has recently been captured in a blog post by Lauren Carlson called “Microsoft Dynamics CRM Industry Solutions: Our 15 Favorites” and published in The Software Advice Blog. The post lists the blogger’s top 15 favorite Microsoft partners working with customer relationship management (CRM). VUE Software is named as the favorite Microsoft Dynamics CRM partner for the insurance industry, underscoring VUE Software’s widespread acceptance as a market leader. This achievement also testifies to both the architectural compatibility of our solutions with Microsoft platforms and our insurance domain expertise.
VUE Software demonstrated expertise not only in technology but also in high-quality communications by winning an APEX 2010 Award of Excellence in the category of Technology and Science writing for the white paper entitled How Compensation Management Drives Value and Transforms Business for Insurance Marketing Organizations and MGAs.
Successful businesses today are aware of the need for collaboration. At VUE Software, we are deeply appreciative of the skill, professionalism and dedication of our partners. We are also impressed with our clients’ pursuit of excellence and persistent efforts to improve business practices. Our partners and clients make us what we are today and help drive us toward even greater achievements.
Clearly, this year’s accomplishments have proven that the VUE Software team’s efforts have been well targeted and effective. As we remain tuned in to the needs of the market and continue to channel our initiatives in the right direction, we feel extremely positive about extending our successes into the future. We look forward to strengthening our partnerships, expanding the services we provide to our clients and continuing to impact the industry on an ongoing basis.
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Posted by
Stephen Bruno
on
8/25/2010 at 6:05 AM
There has been much talk about the changes that the Patient Protection and Affordable Care Act (PPACA) will bring to the way health plans operate. In a previous blog post, we mentioned a few points that could influence decision-making and alter existing processes for health insurance organizations. Of these points, maintaining a medical loss ratio (MLR) of 80% for individual and small-group products seems to have taken a foremost role in restructuring the business processes of health plans.
MLR Measures Depend on Compensation Management
This article in the AIS's Health Business Daily points out how some health plans are already beginning to restructure the way they pay their brokers and agents in an effort to reduce the percentage of premium dollars that go toward commissions.
Conversations with a few of our clients have brought out similar stories on their plans to change commission structures, and how incentive compensation management technology will be an integral factor in allowing them to be responsive and move quickly on these necessary business decisions.
With compensation management technology, carriers can quickly restructure commissions and compensation plans, communicate these changes to their agents and update credentials and appointments, to quickly put new strategies into action.
CRM Is Essential to Compete in a Widening Market
Another PPACA mandate that insurers are bracing for is the large number of potential insureds that will be flooding the marketplace. As the potential customer base grows, competition for market share will be fierce. To succeed, carriers’ customer service must be top notch.
Advanced CRM technology helps carriers establish an enterprise-wide customer service orientation, improving service and sustaining market share. According to Adam Honig, President and CEO of Innoveer Solutions, “Insurers With the Best CRM Will Win”. He cites five main areas that carriers should focus on to improve customer service, including implementing “CRM systems that provide [insurers] with a complete view of a member as well as their requirements.”
In his own words, “Insurers that excel at member service will continue to attract more customers and build their bottom line, enabling them to make their services even better.”
With the right package of compensation management and CRM technologies, insurance carriers will be well-positioned to react with agility to the realities of reform and successfully contend with increased competition.
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Posted by
Stephanie Castro
on
7/22/2010 at 3:22 AM
It was exciting to be a part of the 2010 Microsoft Worldwide Partner Conference. The recognition as a finalist for the Microsoft Partner Awards in the Microsoft Dynamics Financial Services Partner of the Year award category was a momentous occasion for the company. And the honor of being selected Microsoft 2010 U.S. Public Sector Health Plan Partner of the Year was a highlight of the week, serving as Microsoft’s recognition of our most successful year ever.
We especially enjoyed the sessions on opportunities with the “Cloud”. In his keynote, Steve Ballmer, CEO of Microsoft, discussed the key dimensions of Cloud Computing(which for all you non-cloud-converts is defined by Wikipedia as “Internet-based computing, whereby shared resources, software, and information are provided to computers and other devices on demand”).Mr. Ballmer challenged partners to reinvent the way they develop and market their solutions to take full advantage of the Cloud, which he believes is the future of computing.
John Roskill, the new corporate VP of the Worldwide Partner Group, who succeeded Allison Watson in this role, spoke to partners about the industry transformation that is underway with the emergence of the Cloud, and the opportunities it creates. He detailed new tools and resources that Microsoft is delivering to advance Partners’ Cloud adoption.
Bob Muglia, President of the Server and Tools Business at Microsoft, outlined how Microsoft is planning to provide an integrated service and server platform, the Windows Azure Appliance, and how it will allow customers and partners to deploy a secure Cloud dedicated to their own business use.
As one of the leading Microsoft partners, VUE Software has already invested in bringing its sales performance management solutions to the Windows Azure platform, in addition to its on-premise offering, to provide deployment choice to customers.
In a presentation about moving health plan technology to the Cloud, Hector Rodriguez, Senior Strategist for Microsoft’s US Health Plans team, presented the challenges and opportunities for technologists to provide compliant, low cost products to address the unique business concerns of health insurers. And our own VP, Joseph Westlake, shared VUE Software’s experience with the decision to “Go Cloud”.
Another piece of exciting news for our business was the announcement of the expected beta availability of the next version of Microsoft Dynamics CRM. With insurance companies focusing more on developing customer relationship systems, we anticipate that the additional features in this version of CRM will further expand its data utility and analytics functionalities and extend the business value of the solution.
Thanks John Roskill and Microsoft for organizing a great event in Washington and good luck to Allison Watson in her new role as the corporate vice president of the Business & Marketing Organization for North America!
We’d love to hear your thoughts! Partners, what are your key takeaways from WPC? Insurers, do you have any initial thoughts about Cloud technology and your business? Please add your comments in the section below.
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